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Terms And Conditions

House Rules for Dog Training Courses

 

  • ​Female dogs in season may not attend training classes

  • All dogs / puppies must be up to date with their vaccinations

  • Dogs with dog - dog aggression may not attend group training classes

  • No running when inside the training centre - unless relevant to training and under the instruction of the trainer

  • All dogs must remain on leash when inside the centre unless otherwise instructed by the trainer

  • ​All instances of accident or injury must be reported to the dog trainer at the time they occurred, in the class they occured in. Subsequent reports of accidents will not be entertained.

  • ​The following items are NOT PERMITTED in Trusty Pet Pals Classes: Choker chains and / or Check chains of any description; Shock collars including citronella; Shock devices or any other device that causes discomfort, pain or fear to the dog; Prong or pinch collars; Any equipment that the trainer deems unacceptable.

  • ​For the safety of all dogs and owners please keep all dogs separated when on leash in the training centre. The trainer will assign each attendee a position on the floor for training.

  • When you pay for any dog training course you are committing to attend that course in full for the specified time. It is your responsibility to ensure you or another adult handler attend each week.

  • When registering and paying for any of our training courses you are aggreeing that you have read and will comply with all of our terms and conditions.

​House Rules for Our Daycare Centre

 

  • ​A registration form must be completed for all dogs / puppies attending daycare.​

  • All dogs ​from 6 months of age must be temperament assessed prior to attending daycare. Puppies up to 6 months of age do not need an assessment.

  • Annual vaccinations, worming / flea treatments and the kennel cough vaccination must be kept up to date. This is the responsibility of each owner.

  • ​Dogs with dog to dog aggression may not attend daycare. We can help these dogs through one of our training programs.

  • Dogs with dog to human aggression may not attend daycare. We can help these dogs through one of our training programs.

  • ​All MALE dogs over 6 months MUST be neutered. (Check with your Vet, there is now a procedure for temporary neutering that lasts between 6 - 12 months).

  • ​All dogs must arrive at and leave the centre on a leash.

  • I understand that daycare is an interactive play setting for dogs and may be with some small risk of scratches / scrapes (as with children on a playground), dogs will be dogs.​

  • ​​Trusty Pet Pals reserve the right to refuse entry to any dog or any person should they feel the safety of other dogs or staff may potentially be at risk.

  • ​Instances of accident or injury must be reported to Trusty Pet Pals at the time they occurred and on the day they occurred. Subsequent reports of accidents will not be entertained. This relates to human / owner injury if when on the premises.​

  • By registering and bringing your dog to daycare you agree that you have read and will comply with all of our terms and conditions.

Payments / Prices

 

  • ​I agree to pay the rates that are in effect at the time of attendance.
  • Prices may be subject to change at anytime. We will endeavour to give sufficient notice for all of our services.

Refunds and Cancellations

 

  • When payment had been made in full, cancellation for attending any dog training course must be made 7 days prior to the course start date. Failure to do so within this stated time will result in no refund and you must book and pay in full for another course at a future date.​
  • There will be no refund for failure to attend a course.
  • There will be no refund for part attendance of a course.
  • When payment has been made in full, failure to attend any dog training course due to a female dog being in season or vaccinations not up to date, cancellation must be made 7 days prior to the course start date. It is the repsonsibility of each owner to ensure their dog is vaccinated and to monitor unspayed females dogs.​

Introduction:

 

Trusty Pet Pals is a dog services business run by certified dog trainers, operating since 2010 with its address at 42a Briarhill Business Park, Briarhill, Galway city. Trusty Pet Pals is a single premises business and is in no way connected to any other business/facility of similar name or business type. This website and all information / photos displayed here is owned by and provided by Trusty Pet Pals.

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